Last Updated: May 2026
This website is operated by Neat Living. Throughout the site, the terms “we”, “us” and “our” refer to Neat Living. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms apply to all users of the site, including browsers, vendors, and customers.
Age Requirement: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
Illegal Use: You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
Service Refusal: We reserve the right to refuse service to anyone for any reason at any time.
Dropshipping Model: You acknowledge that Neat Living operates on a dropshipping model. Products are shipped directly from our international third-party fulfillment partners to you.
Product Descriptions: We attempt to be as accurate as possible with product images and descriptions. However, we do not warrant that product descriptions or other content are error-free, complete, or current.
Modifications: We reserve the right to modify or discontinue any product at any time without notice.
Currency: Prices for our products are subject to change without notice.
International Fees: For customers in the US, UK, and Canada, your bank may charge small international transaction fees. Furthermore, you are responsible for any local import duties or taxes (VAT/GST) that may apply upon the arrival of your package.
Third-Party Fulfillment: By placing an order, you authorize us to share necessary shipping information (Name, Address, Phone Number) with our fulfillment partners (e.g., CJ Dropshipping) to complete your delivery.
Delivery Timelines: While we provide estimated delivery windows, these are not guaranteed. Neat Living is not liable for delays caused by customs, postal strikes, or international shipping logistics.
Australian Consumer Law (ACL): For our Australian customers, our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
International Laws: Customers in the UK, USA, and Canada are protected by their respective domestic consumer protection regulations.
Dispute Resolution: In the event of a damaged item, you agree to provide photo/video evidence as outlined in our Refund Policy to allow us to resolve the issue with our suppliers.
You are prohibited from using the site or its content:
For any unlawful purpose or to solicit others to perform unlawful acts.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To upload or transmit viruses or any other type of malicious code.
Neat Living does not guarantee that your use of our service will be uninterrupted, timely, or error-free. In no case shall Neat Living, our directors, or employees be liable for any injury, loss, or claim arising from your use of any of the products procured using the service.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
Contact Information Questions about the Terms of Service should be sent to us at: support@neatliving.com
